Policy

Please read the entire grooming agreement below. You will need to sign this agreement on your first visit here.

Dear new clients, please note that we require proof of your dog’s vaccinations or a titer test. Further details will be sent to you via email or text. Upon receiving this information, please confirm that you have read and understood it by texting or emailing back “CONFIRMED” within 6 hours. Failure to do so will result in the cancellation of your appointment due to the high number of new clients who fail to show up. If you do not agree with this policy, or if your dog is not vaccinated or is aggressive, please text “CANCEL”.

We also reserve the right to refuse any aggressive dog, skunked dog, or dogs with fleas. We are currently accepting new small dogs under 30 pounds, such as Shih Tzu, Miniature Schnauzer, Mini Poodle, Toy Poodles, Bichon Frise, Maltese, Yorkshire Terrier, Lhasa, Havanese, and any combination of these mixed breeds, such as Yorkiepoo or Schnoodle.

Please inform us within 24 hours of your dog’s groom if there is something you want corrected or changed. Immediate notification allows us to better serve you and recall particulars easily. If you inform us after 24 hours, changes will need to wait until the next groom.

Shown below is our Grooming Agreement and Matted Pet Release forms.

 Matted pet releases will be signed only by clients if the dog’s coat is in neglectful/matted condition.

Please note the following updates to our policy/grooming agreement below:

1. Dogs must be picked up within 15 minutes after finishing their appointment.
2. If you are more than 15 minutes late in dropping off your dog for their appointment, it will be considered a no show. Your appointment may be rescheduled, and a fee may be incurred. All fees must be paid in advance prior to booking another appointment. First offense $30.00. Second  offense Full one hour grooming charge.
3. If I am unable to groom a dog due to aggression, sickness, behavior issues, or severe matting (if the owner refuses to have the dog shaved short), you will be charged a minimum of one hour fee regardless of the work performed or not, as you have booked for my time.

 

 

Please take note of the following information:

Friendly Reminder for Your Appointments:
Hello! Just a friendly reminder that you’ll receive appointment reminders through Setmore software, three days before your scheduled time. If you need to change your appointment within 48 hours of the scheduled time, a fee will be charged. This is because I might not be able to fill that spot, leading to a loss of income. To avoid fees, please call or text during regular business hours before the 48-hour mark. Any fees must be paid before booking a new appointment.
Please keep in mind that I do not check or respond to messages on my days off, and any statutory holidays. I will only respond to messages during regular business hours. Also, please do not reply to your Setmore notification reminder for your dog’s appointment, as I do not receive these notifications. If you need to reach me, please call or text me at 613-834-8883. Thank you!

 

.